Insurance

This chatbot speaks 5 languages & wants to make insurance more human

By Oliver Smith 2 August 2016
SPIXII co-founders Alberto Chierici, Renaud Million and Alberto Pasqualotto.
Summary

SPIXII is your personal assistant for insurance.

SPIXII wants to make your life easy, simple, transparent and more human. Not things you’d usually associate with insurance.

Even a whiff of insurance is enough to send most people running: memories of filling out long, tedious forms or being up-sold by smarmy salespeople because you ‘definitely’ need a policy to cover you against killer bees or surprise volcanos.

Renaud Million wants SPIXII to be different.

“The aim is that SPIXII will have unique tailored discussions with people, and this is only possible thanks to artificial intelligence helping us to learn the preferences of each individual.”

Indeed SPIXII – named after a family of Brazilian parrots that spell out the co-founder’s names – has almost entirely done away with the human component of selling insurance.

Its app creates a WhatsApp-like chat on your smartphone where a robot will ask simple questions and figure out what you need.

So far SPIXII is still in early testing, selling travel, motor and life insurance while speaking to beta testers in five different languages.

“To gain trust, we start by selling simple insurance products that people are already used to buy online,” says Million. “Once people become accustomed to it, we will expand to more complex products.”

SPIXII is smart too.

If you’re travelling abroad and the app detects you might be doing an activity not covered by your current insurance policy, like jet skiing or scuba diving, the app will give you a nudge to remind you.

“We believe in insurance as an empowerment force, it gives wings to people and businesses when they face their hardest moments in life.”

Rise of the bots

Earlier this year Facebook made a big push with chatbots in its Messanger App and we explored a whole group of bots that have launched to fix our broken meetings.

It certainly feels like there are many simple tasks which, in a short space of time, will soon be handed over for chatbots to do.

“Chatbots will become your helpers, saving you time when ordering food, clothes, buying products, even complex ones like insurance policies,” says Million.

“Technology is everywhere and chatbots are an elegant way to make it accessible to everyone.”

We’ll be keeping our eyes peeled for more bots soon.

SPIXII is in private beta working with insurers in a couple of EU countries, they plan to go live by the end of the year and you can sign up now to be notified when that happens.